M-PLUS Civic
The citizen relationship platform for municipalities.
M-PLUS Civic holds the citizen record — household, community, service history and consent — alongside the communication and engagement tools a public-facing organisation needs to keep residents informed.
Citizen dashboard
Community overview
Citizens
Households
Open requests
Communications
Needs attention
- Service requests open beyond target time
- Community without a recent update
- Citizen records missing a contact channel
Recent activity
- Ward office logged a water service request20m
- Communications officer drafted a community notice2h
- Field team closed a refuse request4h
Service request volume
Community engagement
- Community A72%
- Community B48%
- Community C88%
Illustrative interface — example data only
Built around citizens, households and communities.
M-PLUS Civic is the M-PLUS solution for municipalities. It runs on the same platform as the rest of M-PLUS — the same relationship model, communication engine, intelligence and Action Centre — specialised for the work you actually do.
Core capabilities
- Citizen CRM
- Citizen communication
- Service requests
- Civic intelligence
- Community engagement
- Action Centre
How it works
Establish the citizen record
Citizens and households organised by ward, community and municipality, with consent held per channel.
Communicate with residents
Compose citizen communications, see who is eligible and why, and preview personalisation before anything goes out.
Track service and engagement
Service requests and engagement history sit on the citizen profile, feeding civic intelligence and the Action Centre.
Inside the workspace.
Every Civic workspace is scoped to a single organisation, with role-based access and its own data. The views below mirror the real interface using example data only.
- Citizen CRM
- Citizen communication
- Service requests
- Civic intelligence
- Community engagement
- Action Centre
Citizen dashboard
Community overview
Citizens
Households
Open requests
Communications
Needs attention
- Service requests open beyond target time
- Community without a recent update
- Citizen records missing a contact channel
Recent activity
- Ward office logged a water service request20m
- Communications officer drafted a community notice2h
- Field team closed a refuse request4h
Service request volume
Community engagement
- Community A72%
- Community B48%
- Community C88%
Illustrative interface — example data only
See M-PLUS Civic for yourself.
Explore a working environment, or ask us to walk your team through it with your own use case in mind.